Reminders For Your Upcoming Rental

Things To Know About Your Event Rental

If you’re reading this, you ordered a rental for your event. Thank you for choosing us. We greatly appreciate your trust. 

Here are a couple of reminders to make sure everything goes smoothly:

CANCELLATION POLICY: Deposits are non-refundable and guarantee your rentals for the day of your event. However, we understand life happens. If you need to cancel your event, the 50% deposit can be applied towards another rental within one year of your original reservation date. In the event of rain on your event date or unsafe weather conditions (high winds), we will move the deposit amount to another day of your choosing. This is valid within one calendar year of your event. A credit will be applied to your account until a rescheduled date is selected. 

REMAINING BALANCE: If you only paid the deposit for your rentals, the remaining balance is due at the time of delivery. The remaining balance can be charged to the card on file or paid in cash at delivery. Venmo, Cash App, or Zelle will also be accepted at delivery. We do not take checks at delivery except for church and school events. Please note that our drivers do not carry any change, and any overpayment will be considered a tip for the drivers. The balance must be paid before any equipment is set up. Drivers are instructed to receive payment before anything comes off the trailer. Failure to provide payment will result in the delivery being rescheduled to the end of the list of the day, which may or may not impact your event. Please ensure you have payment ready to go, as we do not want to ruin anyone’s special day for lack of payment. 

GRASS: Please ensure your grass is cut no later than the day before we set up. If your grass is dead due to a drought, that is okay! We will place a tarp underneath the unit. Freshly cut grass will stain inflatables, tents, tables, and chairs. A cleaning fee will be applied to every item that is stained. 

TABLES & CHAIRS: If you are renting tables and chairs, they will be delivered to ONE location. Our crew does not typically set them up; otherwise, we get behind on other deliveries. We’ll stack the tables and chairs for you and would appreciate it if you had them stacked the same way when we pick them up. If you need us to set up and break down the tables and chairs, let us know so we can add time to the schedule for an additional 50 cents per table or chair. If renting a tent package, we set up tables and chairs based on our standard setup. If a custom setup is required, please let us know before delivery so we can plan accordingly. 

SPACE: Please measure your setup area to ensure everything will fit, as we cannot be responsible if there’s not enough room for the rentals you selected. A fee will be applied if the unit has to be moved from the first location to a second location if it does not fit. Full rental will be charged if it does not work and cannot be set up safely. Also, make sure the pathway to the setup location is clear. We have very tight delivery schedules due to the large volume of orders.

POWER: You are responsible for ensuring enough power outlets (and power) within 50 feet of your setup area. If you are renting a bounce house, typically, one regular wall outlet will do the job. We will use our extension cords for the inflatables. You may use your own extension cords for concessions. If you need an extension cord, just let us know, and we will supply one for you. Generators are highly recommended for multiple units or units with more than 2(two) blowers. Depending on the size of the inflatable, there will be more power drawn. 1-1hp blower is equal to 10 amps. 1-1.5 hp blower is equal to 15 amps. 1-2 hp blower is equal to 20 amps. 2 Blowers can not be connected to the same outlet. This may cause a fire. 

STAKES: We drive stakes into the ground to secure most equipment. If your setup area should not or cannot be staked, please let us know so we can bring alternative anchoring equipment. An additional charge may be applied depending on the number of sandbags (or water barrels) needed (some units require approximately 1000 lbs of sandbags, which dramatically alters how many units we can place on the trailer at a time).

SPRINKLERS: We are not responsible for any damage to sprinkler systems on the property due to stakes or staking. If you have a sprinkler system, please let us know where not to stake it. If your rental is overnight, please ensure your sprinklers are turned off, as they will flood the jump. If they are left on and the jump is flooded, a cleaning fee of $50 will be applied, as we will need to fully dry the unit to ensure it does not mold.

PARKS: If your event is at a park, you are responsible for ensuring that you have the proper permits. Most parks may require a general permit and a special use permit for inflatables, generators, etc. Verify this info with the park and make sure we are allowed to use stakes to secure the equipment into the ground. We will provide them with a certificate of insurance for the event. A park delivery fee will not be applied, but proper anchoring may require sandbags, which will require an additional fee for park deliveries. We will deliver between 1 and 2 hours before the start of your event and pick up no later than one hour after the end of your event.

GENERATORS: We deliver our generator rentals filled with gas as a courtesy. You are responsible for checking the gas level every hour and adding more gas if needed.

LEAVING EQUIPMENT: Equipment cannot be left unattended. You must ensure the equipment is used safely and appropriately at all times. You will be liable for any theft or damage to the equipment if left unattended, and your damage waiver will be void (if applicable). This also means that if your event is at a park, you cannot leave the park before we pick up the equipment.

If you have any questions, feel free to give us a Call/Text at 239-299-0371. Otherwise, thank you, and we’ll see you soon!