Rental Reminders — Everything You Need to Know Before Your Event 😊
Thank you so much for booking with Family First Events and Rentals! We are so excited to be part of your celebration. 💛
To make sure your event day goes as smoothly as possible, please read through these reminders before we arrive. If you have any questions at all, call or text us at (239) 299-0371 in English or Spanish — we are always happy to help!
💳 PAYMENT REMINDER
Your remaining balance is due in full before we set up any equipment. If you only paid the 50% deposit at booking, please have your remaining balance ready before our crew arrives.
We accept credit and debit cards, cash, Zelle, CashApp, PayPal, Venmo, and checks. Please note — we do not accept checks at delivery except for church and school events. Our drivers do not carry change, so if paying in cash please have the exact amount. Any overpayment will be considered a tip for the delivery team.
If you need help setting up a payment plan before your event, contact us as soon as possible at (239) 299-0371.
📋 SIGNED CONTRACT
A signed contract is required before we set up. If you have not yet signed your rental agreement, please check your email and sign it as soon as possible. If you cannot find it, contact us and we will resend it right away. We need a digital signature on all contracts, or you can mail us a hard copy before you event date.
🚚 DELIVERY & PICKUP
We will do our best to deliver the day before your event and pick up the day after whenever our schedule allows — at no extra charge. If that is not possible, we will deliver a couple of hours before your event and pick up within a couple of hours after it ends.
If you require an exact delivery or pickup time, please let us know in advance. There is an additional fee for exact time windows since our team needs to stand by specifically for your slot.
Our normal delivery and pickup window is 8 AM to 8 PM. If you need service outside those hours, contact us ahead of time and we can arrange it at an additional cost.
📍 SETUP AREA — PLEASE PREPARE BEFORE WE ARRIVE
To make sure setup goes quickly and smoothly, please have your setup area ready before our crew arrives:
Clear the area. Remove any furniture, toys, debris, pet waste, or obstacles from the setup space. The area should be flat and clear of anything that could interfere with anchoring or operation. A cleaning fee of $100 will be added on if we have to setup in an area with pet waste.
Know your surface. Let us know if you are on grass, turf, concrete, asphalt, or pavers. Grass setups use stakes. Hard surfaces require sandbags or water barrels — there is an additional fee for these. Please let us know your surface type in advance so we can bring the right equipment.
Measure your space. Make sure you have enough room for the rental you ordered. Standard bounce houses need at least 15 x 15 feet. Water slides and combos typically need 20 x 30 feet or more. Obstacle courses can run 40 to 60 feet long. If you are not sure, text us your dimensions before delivery.
Clear a path. We need a clear, accessible path to move equipment from our truck to the setup area. For most inflatables, a minimum 4 to 5 foot wide path is needed. For the dunk tank, please make sure a clear 5-foot-wide path is available all the way to the setup spot. Remove any gates, lock combinations, or obstacles that could slow us down.
Let us know about gates or access. If your backyard or venue has a locked gate, a narrow entrance, or any access restrictions, please let us know in advance so we can plan accordingly.
🌿 GRASS
Please make sure your grass is cut no later than the day before we arrive. If your grass is dead due to drought, that is fine — we can add a tarp to place underneath the unit for an additional cost. Freshly cut grass will stain inflatables, tents, tables, and chairs. A $100 cleaning fee will be applied to every item that is stained due to freshly cut grass.
🔌 POWER REQUIREMENTS
Most inflatables require a standard electrical outlet within 50 feet of the setup area. Each inflatable needs to be on its own separate circuit — do not run multiple inflatables off the same breaker as this may cause it to trip.
If you are hosting at a park, open field, or any location without a nearby power source, please make sure you have added a generator to your order. If you have not, contact us right away and we can add one.
Extension cords are included with every inflatable rental. Please do not use your own extension cord — our cords are rated for the load and are part of the safety setup.
Here is a quick reference for power draw by blower size:
- 1 HP blower = 10 amps
- 1.5 HP blower = 15 amps
- 2 HP blower = 20 amps
Two blowers cannot be connected to the same outlet — this may cause a fire. Generators are highly recommended for multiple units or any unit with more than 2 blowers.
💧 WATER REQUIREMENTS (Water Slides & Wet Rentals)
If you are renting a water slide, bounce house combo with water, or any wet inflatable, please make sure a garden hose connection is accessible near your setup area.
We provide one 50-foot water hose with every water rental. If your water source is further than 50 feet from the setup area, please have an additional hose available. If you do not have one, we can provide extra hoses at an additional cost — just let us know before the day of delivery.
We do not supply water. Please make sure your water source is working and accessible before our crew arrives. This is the most common last-minute issue we encounter and can delay your setup.
If you are setting up at a park or location without water access, we can connect you with a water transport company that maybe able to help at additional cost. Contact us in advance to arrange this.
🪑 TABLES AND CHAIRS
If you are renting tables and chairs, they will be delivered to one location. Our crew does not typically set them up as it puts us behind on other deliveries. We will stack the tables and chairs for you and ask that they are stacked the same way when we return to pick them up.
If you need us to set up and break down the tables and chairs, please let us know in advance so we can add it to the schedule. There is an additional charge of 50 cents per table or chair for setup and breakdown service.
If you are renting a tent package, tables and chairs are set up based on our standard layout. If you need a custom setup, please let us know before delivery so we can plan accordingly.
🪧 STAKES AND ANCHORING
We drive stakes into the ground to secure the equipment on grass setups. If your setup area cannot or should not be staked — such as turf, concrete, asphalt, pavers, or areas with underground irrigation — please let us know in advance so we can bring alternative anchoring equipment such as sandbags or water barrels.
There is an additional charge for sandbag and water barrel setups due to the extra weight and labor involved. Please note that some larger units require approximately 1,000 pounds of sandbags, which significantly affects how many units we can carry on the trailer at one time. Letting us know your surface type at booking helps us plan and serve you better.
🚿 SPRINKLERS
We are not responsible for any damage to sprinkler systems, irrigation lines, or underground utilities caused by stakes or staking equipment. If you have an in-ground sprinkler system, underground irrigation lines, or any buried utilities in your setup area, please let us know before we arrive so we can take extra precautions or arrange alternative anchoring.
We strongly recommend turning off your irrigation system for the duration of the rental. If we are not informed of underground systems and damage occurs, the customer will be responsible for repair costs.
🛡️ SAFETY RULES — PLEASE REVIEW WITH ALL GUESTS
Everyone at your event should know these rules before using the equipment. Please go over them with your guests:
Bounce Houses & Inflatables Remove shoes before entering any inflatable. No silly string, glitter, or face paint inside — they permanently stain and damage the material and you may be charged for damages. No food, drinks, or sharp objects inside inflatables at any time. Do not allow guests to climb or hang on the sides or netting of any inflatable. An adult must supervise all inflatables at all times.
Rider Limits — please follow these strictly: Toddler units: maximum 4 riders at a time, total weight must not exceed 150 pounds. Standard bounce houses: maximum 8 riders at a time, total weight must not exceed 400 pounds. Water slides: maximum 1 rider per lane at a time, maximum weight of 250 pounds per lane.
Water Slides One rider at a time, feet first only. No head-first sliding. No jumping or diving. Make sure the pool is filled first! Then have the water running before riders use the slide. Keep the slide area clear of spectators.
Dunk Tank Keep children away from the tank mechanism area. Do not allow anyone to tamper with the release mechanism. Make sure the path around the tank stays clear throughout your event. Riders must be at least 48 inches tall. Adult supervision is required at all times!
Soft Play Soft play must be used indoors or under a tent at all times — never in direct Florida sun. The surfaces get dangerously hot for small children. Adults and older children should not enter the soft play area to avoid injury to toddlers.
Foam Parties Foam parties are outdoor use only. Do not use the foam machine indoors — it will flood and cause damage. The salt-based solution is safe for kids, pets, and plants but is not for eating. If foam gets in eyes or mouth, rinse with water.
🌧️ WEATHER POLICY
Rain: Rain alone does not affect the safe use of inflatables. We will set up as normal when rain is in the forecast. If you prefer to reschedule before we deliver, your deposit rolls over to a new date of your choosing at no extra cost. Once we have arrived to deliver, there are no rainchecks or refunds.
Wind: We monitor wind conditions on your event day. If winds reach 15 mph, we will send you a text — please deflate the inflatables for safety until the wind dies down. If winds are at 20 mph or higher at the time of delivery, we will not set up.
Lightning: Do not use the rentals during lightning under any circumstances.
Rescheduling due to weather: If you need to reschedule due to weather before we deliver, your deposit rolls over to a new date at no extra cost. Once equipment is delivered and set up, there are no refunds for weather-related cancellations.
❌ CANCELLATION POLICY
If you need to cancel more than 1 week before your event, there is a $50 cancellation fee and the remainder of your deposit will be returned to you.
If you cancel less than 1 week before your event, your deposit is non-refundable but will be kept as a credit on your account and can be applied toward a future rental.
Please contact us as soon as possible if you need to cancel or reschedule — the sooner we know, the more we can do to help.
🎪 DAMAGE POLICY
You are responsible for any damage to equipment caused by misuse, prohibited items, or failure to follow the safety rules. This includes but is not limited to damage from silly string, glitter, face paint, food, sharp objects, or improper use.
Please take care of the equipment as if it were your own. We work hard to keep everything in great condition for every family we serve.
📞 QUESTIONS OR LAST MINUTE CHANGES?
We are always here to help. Call or text us at (239) 299-0371 in English or Spanish — 8 AM to 8 PM. You can also email us at info@familyfirsteventsandrentals.com.
If something comes up on the day of your event, do not hesitate to reach out right away. We want your event to be perfect and we will do everything we can to make sure it is. 😊
Thank you again for choosing Family First Events and Rentals. We cannot wait to help make your celebration unforgettable! 💛
—Brittany & JC and the Family First Team
🎉 Recordatorios de Renta — Resumen en Español
¡Gracias por reservar con Family First Events and Rentals! Estamos emocionados de ser parte de tu celebración. 💛 Aquí tienes un resumen de todo lo que necesitas saber antes de tu evento:
💳 Pago: El saldo restante debe pagarse en su totalidad antes de que instalemos el equipo. Aceptamos tarjetas de crédito y débito, efectivo, Zelle, CashApp, PayPal, Venmo y cheques. No aceptamos cheques en la entrega excepto en eventos de iglesias y escuelas. Nuestros conductores no llevan cambio — por favor ten el monto exacto si pagas en efectivo.
📋 Contrato: Se requiere un contrato firmado antes de la instalación. Revisa tu correo electrónico y fírmalo lo antes posible. Si no lo encuentras, contáctanos y te lo reenviamos.
🚚 Entrega y recogida: Haremos todo lo posible por entregar el día anterior a tu evento y recoger el día después. Si necesitas una hora exacta de entrega o recogida, hay un costo adicional. Nuestro horario normal es de 8 AM a 8 PM.
📍 Área de instalación: Por favor ten el área de instalación despejada antes de nuestra llegada — sin muebles, juguetes ni obstáculos, incluyendo desechos de mascotas. Se aplicará un cargo de limpieza de $100 si tenemos que instalar en un área con desechos de mascotas. Necesitamos un camino despejado de al menos 4 a 5 pies de ancho para mover el equipo. Si tienes una reja con candado o acceso restringido, avísanos con anticipación.
🔌 Electricidad: La mayoría de nuestras rentas requieren un tomacorriente estándar a menos de 50 pies del área de instalación. Cada inflable debe estar en su propio circuito separado. No uses tu propia extensión — la nuestra ya está incluida y está certificada para la carga. Referencia de consumo eléctrico: motor de 1 HP = 10 amperes, 1.5 HP = 15 amperes, 2 HP = 20 amperes. Dos sopladores no pueden conectarse al mismo tomacorriente — esto puede causar un incendio. Se recomiendan generadores para múltiples unidades.
🌿 Pasto: Por favor corta el pasto el día anterior a nuestra llegada. El pasto recién cortado mancha los inflables, carpas, mesas y sillas — se aplicará un cargo de limpieza a cada artículo manchado. Si el pasto está seco, no hay problema — colocamos una lona debajo del equipo.
🪑 Mesas y sillas: Si rentas mesas y sillas, las entregaremos en un solo lugar apiladas. Nuestro equipo normalmente no las instala para no atrasarse en otras entregas. Si necesitas que las instalemos y desarmemos, hay un costo adicional de 50 centavos por mesa o silla. Avísanos con anticipación.
🪧 Estacas y anclaje: Clavamos estacas en el suelo para asegurar la mayoría del equipo en pasto o césped artificial. Si tu área de instalación no puede ser estacada — como concreto, asfalto o adoquines — avísanos con anticipación para traer bolsas de arena o barriles de agua como alternativa. Hay un cargo adicional por estos anclajes. Algunas unidades grandes requieren aproximadamente 1,000 libras de bolsas de arena, lo que afecta la cantidad de unidades que podemos llevar en el tráiler.
🚿 Aspersores: No somos responsables por daños a sistemas de riego o tuberías subterráneas causados por las estacas. Si tienes un sistema de riego enterrado en el área de instalación, avísanos antes de nuestra llegada. Recomendamos apagar el sistema de riego durante toda la duración de la renta.
💧 Agua (toboganes y rentas mojadas): Proveemos una manguera de 50 pies. Si tu fuente de agua está a más de 50 pies, ten una manguera adicional disponible. No llevamos agua — asegúrate de que tu fuente esté funcionando antes de nuestra llegada.
🛡️ Reglas de seguridad: Quítate los zapatos antes de entrar a cualquier inflable. No se permite serpentina, brillantina ni pintura facial — dañan el material permanentemente. No se permite comida, bebidas ni objetos filosos dentro de los inflables. Un adulto debe supervisar en todo momento. Límites de peso: unidades para bebés — máximo 4 niños, 150 libras en total. Casas de brinco estándar — máximo 8 personas, 400 libras en total. Toboganes de agua — 1 persona por carril, máximo 250 libras por carril. Para los toboganes: asegúrate de que el estanque esté lleno antes de comenzar. Tanque de zambullida: los participantes deben medir al menos 48 pulgadas de altura. Se requiere supervisión adulta en todo momento.
🌧️ Política de clima: La lluvia no afecta el uso de los inflables — instalamos normalmente. Puedes reprogramar antes de la entrega sin costo adicional y tu depósito se transfiere a una nueva fecha. A 15 mph de viento te enviamos un mensaje para desinflar el equipo. A 20 mph o más, no instalamos. No se deben usar las rentas durante rayos bajo ninguna circunstancia. Una vez entregado el equipo, no hay reembolsos.
❌ Cancelaciones: Si cancelas con más de 1 semana de anticipación, hay una tarifa de cancelación de $50 y el resto de tu depósito te es devuelto. Si cancelas con menos de 1 semana, el depósito no es reembolsable pero queda como crédito en tu cuenta para una renta futura.
📞 ¿Preguntas? Llámanos o envíanos un mensaje al (239) 299-0371 en inglés o español — de 8 AM a 8 PM. También puedes escribirnos a info@familyfirsteventsandrentals.com. ¡Estamos aquí para ayudarte y queremos que tu evento sea perfecto! 😊
¡Gracias por elegir Family First Events and Rentals! 💛
— Brittany, JC, y todo el equipo de Family First