Family First Events & Rentals FAQs

We offer everything you need for an unforgettable event — bounce houses, water slides, obstacle courses, mechanical bulls, tents, tables and chairs, balloon décor, concessions, soft play zones, and more. Whether it’s a small birthday or a city-wide festival, Family First has you covered.

You can book directly through our website in just a few clicks. Select your rental, pick your date, and complete your reservation online. Prefer to talk to a person? Call or text us at 239-299-0371, English or Spanish, 8 AM – 8 PM.

Yes! Every inflatable and rental item is thoroughly cleaned, sanitized, and inspected before and after each event. We follow manufacturer safety guidelines and secure every unit properly for a worry-free experience.

We recommend booking 2–3 weeks ahead, especially for weekends or holidays. Our most popular items — like water slides and mechanical bulls — often book out early.

We prefer to deliver the day before your event and pick up the day after when possible at no extra charge.

When that is not possible we ask for at least a 2 hour window before and after to make sure we are able to serve as many families as possible.

We do charge a small extra fee for a limited delivery or pickup window. We pride ourselves on never being late or missing a delivery, which is why we prefer to arrive early to keep everything running smoothly.

When less than a 2-hour delivery window is requested, our team needs to stay on standby — often waiting in the parking lot until we’re allowed in. The added fee simply helps cover that extra time and staffing cost.

Yes, there’s a small fee for under 2-hour delivery or pickup windows since our team must remain on standby nearby until allowed on-site. It helps us maintain our on-time delivery guarantee.

We proudly serve Fort Myers, Cape Coral, Estero, Naples, Babcock Ranch, Lehigh Acres, Felda, and surrounding communities throughout Southwest Florida. If you’re nearby — we can probably get to you!

Florida weather can be unpredictable! If storms are expected before delivery, we’ll happily reschedule your rentals at no cost (based on availability).

After setup, WE CANNOT REFUND OR RAIN CHECK, but we never set up during lightning or high winds — your deposit simply rolls over to a new date for everyone’s safety.

You’ll need a flat, open area for setup and access to a standard electrical outlet within 50 feet. If the unit requires water, we’ll need a working garden-hose connection. We do not bring water, please make sure a water outlet is close by for any water related uses!

Yes — if power isn’t available, we provide reliable generator rentals suitable for any inflatable or concession machine. 

We offer multiple sized generators to make sure your power requirements are met. 

For rentals requiring more than 1 outlet, we recommend adding a generator to make sure everything is powered correctly. Each inflatable needs to be on a separate circuits to avoid tripping breakers.

Most rentals range up to 1-12 hours, but we often deliver early or allow overnight setups at no extra cost when possible. Extended rentals or multi-day events are available by request.

Yes.

Toddler inflatables are ideal for ages 1–3 (100 lbs max, and max capacity is 4).

Standard bounce houses support around 400 lbs total. Max capacity depends on the age range of the riders!

Water slides typically have a 250 lbs limit per lane. Dual lane slides can have 1 rider per lane, max weight is 250 per lane.

Our team will match you with the right unit for your guests.

Yes — a 50% deposit secures your date and rental item. The balance is due before delivery.

Deposits are non-refundable and applied to the balance of the rental. We can reschedule and credit the deposit up to 1 day before delivery. 

Once delivery has been completed there are NO REFUNDS. 

Absolutely. Family First Events & Rentals is fully licensed and insured, and we can provide a Certificate of Insurance (COI) upon request for schools, churches, businesses, or municipalities.

Yes! Many of our inflatables and décor items fit inside gyms, churches, and event centers.

We’ll confirm ceiling height, door width, and space requirements prior to setup.

We can safely set up on grass, turf, asphalt, concrete, or indoor flooring.

Our crew brings the proper anchors or sandbags for each surface type.

Please let us know what surface you are planning to use so we can bring the correct equipment. Sandbags require extra space and weight on the trailers, we do not bring them unless we need to. There is also a fee to use Sandbags to cover the cost of the additional labor.

Yes. You can request trained event attendants to help monitor safety and keep your event running smoothly at an additional cost.

We can also run Concession Machines or Foam Machines. 

The Mechanical Bull includes a trained Operator to run the ride and make sure everyone is safe and having fun!

Enhance your celebration with balloon décor, concessions (popcorn, cotton candy, snow cones), foam machines, yard games, and themed packages. We make party planning simple and complete.

We clean and disinfect every rental with commercial-grade, child-safe products immediately after pickup and again before delivery. Your equipment always arrives spotless and ready for fun.

Because we treat every event like our own! From on-time delivery and safety checks to our friendly, family-focused service, we go above and beyond.

We’ve built our reputation on trust, quality, and helping families create lifelong memories.