Party Rental FAQs — Everything You Need to Know 😊

We recommend booking 3 to 4 weeks in advance to make sure you get your first choice of rentals. Water slides, mechanical bulls, obstacle courses, and bounce house combos are our most popular items and book up the fastest — especially on weekend dates from February through November. For holiday weekends and large events, book as early as possible.

You can book online 24/7 at familyfirsteventsandrentals.com, call or text us at (239) 299-0371 in English or Spanish, or email us at info@familyfirsteventsandrentals.com. All four options work — use whichever is most convenient for you. Booking online is the fastest way to check availability and lock in your date.

Yes. We require a 50% deposit to secure your date and items. If you need help with the deposit, we can set up a payment plan. The remaining balance must be paid in full before we arrive to deliver. We accept credit and debit cards, cash, Zelle, CashApp, PayPal, Venmo, and checks.

Yes. A signed contract is required for every rental. This protects both you and us and makes sure everyone is on the same page before your event day.

If you cancel more than 1 week before your event, there is a $50 cancellation fee and the remainder of your deposit is returned to you. If you cancel less than 1 week before your event, your deposit is non-refundable but it is kept as a credit on your account and can be applied toward a future rental. We understand that things come up — just reach out as soon as possible and we will do our best to work with you.

Yes! We offer military discounts for active duty and veteran families, weekday discounts for events Monday through Friday, repeat customer discounts, and coupon codes on our website. Click the coupon link on any product page to check current offers. Follow us on Facebook and Instagram at @familyfirstevents to stay up to date on seasonal promotions.

Our normal delivery window begins at 8 AM and our last pickup is at 8 PM. We do our best to deliver the day before your event and pick up the day after — that way everything is ready when you wake up on party day and you do not have to rush at the end. If that is not possible, we will deliver a couple of hours before your event and pick up within a couple of hours after it ends. If you require an exact delivery or pickup time, there is an additional fee since we need to have our team standing by specifically for your window.

Our standard delivery area covers within 30 miles of our warehouse in Fort Myers FL. We serve Fort Myers, Lehigh Acres, Cape Coral, North Fort Myers, Bonita Springs, Estero, Naples, San Carlos Park, Gateway, Immokalee, Ave Maria, Alva, Buckingham, Fort Myers Beach, and surrounding Southwest Florida communities. We also deliver beyond 30 miles — delivery fees increase based on distance and travel time. Not sure if we reach your address? Call or text us at (239) 299-0371 and we will let you know right away.

Yes. Our team handles 100% of delivery, setup, and pickup. You do not lift a finger. We arrive, set everything up, test every item, and walk you through the safety guidelines before we leave. After the party, we come back and take it all away.

We set up on grass, turf, concrete, asphalt, pavers, and indoors. Just let us know your surface type when booking so we can bring the right anchoring equipment. Grass and turf setups use stakes and hard surfaces use sandbags.

Yes. There is a small additional fee for sandbag and water barrel setups due to the extra weight and labor involved. Please let us know your surface type when you book so we can plan accordingly.

Yes! We can set up at public parks throughout Southwest Florida. No permit is required on our end — just make sure you have permission from the park before your event. Please note — if we have to remove the equipment because you did not have permission from the park, there will be no refund and a time-sensitive fee will apply if we have to return quickly to pick up. Also make sure power and water are available at your park location before you choose your rentals. Call or text us at (239) 299-0371 if you have questions about a specific park.

Yes! Many of our inflatables fit inside gyms, churches, event centers, and large indoor spaces. We confirm ceiling height, door width, and space requirements before your event to make sure everything fits safely. Just mention it when you book.

Yes. Every inflatable in our inventory is commercial grade — built to meet the safety standards required for professional rental use. They are stronger, more durable, and safer than residential inflatables you find at retail stores.

We clean and sanitize all equipment before and after every single rental. No exceptions. Your family deserves clean, safe equipment and that is exactly what we deliver every time.

Please remove shoes before entering any inflatable. No silly string, glitter, or face paint — it permanently stains and damages the material. No food, drinks, or sharp objects inside inflatables. Always follow the rider limits and never exceed the weight capacity. An adult should supervise all inflatables at all times.

Toddler mini units: maximum 4 riders at a time, total weight must not exceed 150 pounds. Standard bounce houses: maximum 8 riders at a time, total weight must not exceed 400 pounds. Water slides: maximum 1 rider per lane at a time, maximum weight of 250 pounds per lane. These limits exist for safety — please follow them at all times.

Yes. Family First Events and Rentals is fully licensed and insured. We carry full liability insurance and can provide a Certificate of Insurance upon request for schools, churches, parks, municipalities, and corporate venues.

Yes! We offer trained event attendants to help monitor your rentals and keep your event running safely and smoothly. This is available at an additional cost. Ask us about attendant pricing when you book.

Rain alone does not affect the safe use of inflatables, so we typically set up as normal when rain is in the forecast. If you prefer to reschedule due to rain, you may do so before we deliver — your deposit rolls over to a new date at no extra cost. Once we have arrived to deliver, there are no rainchecks or refunds. We never set up during lightning or high winds regardless of rain.

We monitor wind conditions closely on your event day. If winds reach 15 mph we will send you a text to let you know it is time to deflate the inflatables for safety. If winds are at 20 mph or higher at the time of delivery, we will not set up. If you need to reschedule due to high winds before we deliver, your deposit rolls over to a new date. Once equipment is set up, there are no refunds for wind-related cancellations.

No problem! If you need to reschedule for any reason before we deliver, your deposit transfers to your new date at no extra cost. Just give us as much notice as possible so we can adjust our schedule and make sure your new date is available.

Most of our rentals require a standard electrical outlet within 50 feet of the setup area. If you are hosting at a park, open lot, or anywhere without easy power access, we offer generator rentals at an additional cost.

Yes! We carry generator rentals in multiple sizes to match any combination of rentals. This is especially useful for park events, large backyards, and any location without a nearby outlet. Add a generator to your order when you book.

We do not supply water directly, but we do have a contact with a water transport company that may be able to help at an additional cost. Water slides and wet combo units require a garden hose connection near your setup area. We provide one 50-foot water hose — if your setup area is further than 50 feet from your water source, please have an additional hose available. If you do not have one, we can provide extra hoses at an additional cost.

Yes! Overnight rentals are available. Please mention this when booking so we can plan delivery and pickup times accordingly. Additional rates apply.

Yes! Multi-day rentals are available at adjusted pricing. This is a great option for extended celebrations, festivals, or events that span multiple days. Contact us for pricing at (239) 299-0371.

Every bounce house rental includes the blower, extension cord, delivery, setup, and takedown within 50 feet of a power source with stakes. Sandbags for hard surfaces are available at an additional cost. Delivery fees are calculated at checkout based on your address.

Standard bounce houses are dry use only. Most of our bounce house and slide combos can be used wet or dry. Obstacle courses and water slides can also be used wet or dry. Slip and slides are recommended for wet use only. Check each product listing or ask us if you are not sure about a specific unit.

Our toddler units are designed for children ages 1 to 5. They are smaller, lower to the ground, and built specifically for little ones. Maximum 4 riders at a time with a total weight limit of 150 pounds.

Standard bounce houses hold a maximum of 8 riders at a time with a total weight limit of 400 pounds. Toddler units hold a maximum of 4 riders with a total weight limit of 150 pounds. These limits are set by the manufacturer for safety and must be followed at all times.

Yes! All of our water slides can be used wet or dry, making them a great option year-round. Just let us know at setup if you plan to use it dry so we can position it accordingly.

Water slides need a flat setup area, a standard electrical outlet within 50 feet, and a water source nearby. We provide one 50-foot water hose. If your water source is further away, please have an additional hose available or we can provide one at an extra cost.

Yes! All of our obstacle courses can be used wet or dry. They are perfect for hot Florida days with water or cooler months without. Just let us know your preference when you book.

The minimum rental for our mechanical bull is 3 hours. A trained operator is always included — you never have to run it yourself.

Yes. The maximum rider weight is 250 pounds, one rider at a time. Each ride can last anywhere from a few seconds to a couple of minutes depending on the age and skill of the rider.

Each rental includes enough solution for approximately 2 hours of foam, plus or minus a few minutes depending on your water quality. Additional solution can be purchased at extra cost.

Yes! Our foam uses a salt-based solution safe for kids, pets, and plants. If it gets in the eyes or mouth it can be rinsed off with water. We do not recommend eating the foam — it has a very strong salty taste.

No. We do not recommend foam machines indoors. The foam will flood the space and cause damage. Foam parties are outdoor use only.

Our dunk tank holds 500 gallons. We do not supply water — we need a water source within 50 feet of the setup area. Throwing balls are included with every rental.

The dunk tank needs a flat surface, a water source within 50 feet, and a clear 5-foot-wide path to the setup area. It is heavy when full so please make sure the path is clear before we arrive.

Our soft play set includes floor padding, fencing, riding jumpers, foam blocks, and a ball pit — everything you need for a safe colorful play space for little ones.

Yes. Soft play must always be set up indoors or under a tent. Direct Florida sun makes the surfaces dangerously hot for small children. If you need a tent, let us know when you book and we can add one at a discounted rate.

The soft play set requires a minimum space of 10 feet wide by 20 feet long on a flat, clear surface indoors or under cover.

Our portable mini golf course has 9 holes. Each hole is 2 feet wide by 8 feet long with its own unique obstacle layout — arches, bumpers, ramps, spirals, tunnels, and more.

Yes! Every rental comes complete with putters and golf balls — your guests are ready to play the moment setup is done.

The full 9-hole course requires a minimum area of 20 feet wide by 30 feet long so guests have room to walk around and enjoy every hole comfortably.

We carry 10×10, 10×20, 20×20, 20×30, 20×40, and 30×30 white frame tents. We can also piece tents together to create larger or custom configurations for bigger events.

We offer sidewalls with and without windows, string lighting, and elegant draping. These are available at additional cost. Ask us about tent packages that include tables and chairs for the best value.

Tent-only rentals do not include tables and chairs, but we offer tent packages that bundle them together. We also rent tables and chairs separately.

We carry 5-foot round tables, 6-foot rectangle tables, 8-foot rectangle tables, and cocktail tables — available individually or as part of a tent package.

We offer folding chairs in white or black — a metal frame chair with plastic back and seat. We also offer Wedding Quality Chairs in the same style but in brand new pristine condition, perfect for weddings, quinceañeras, and upscale events.

We offer helium balloons, balloon columns, backdrops with balloons, Chiara walls, half arches, full arches, walk-through arches, grass walls, shimmer walls, black and gold shimmer walls, and cloud buster balloons. We also do fully custom designs — send us your inspiration photos and we will bring your vision to life. 😊

Yes! Delivery and setup is always included with balloon decor. Our team handles everything so your space looks exactly the way you envisioned it.

We carry snow cone machines, popcorn machines, and cotton candy machines. Each rental includes the first batch of supplies — additional supplies are available at extra cost.

We carry Giant Jenga, Giant Connect 4, cornhole, yard Yahtzee, ladder ball, giant yard pong, and inflatable games — perfect for guests of all ages.

Yes! We have partnered with an event company that provides a wide range of carnival rides from rock walls to giant Ferris wheels. Availability varies — message us at (239) 299-0371 to check what is available for your event date.

We offer generators, extra water hoses, tent lighting, tent draping, yard games, coolers, trash cans, fans, concession machines, portable speakers, bubble machines, cold sparkle machines, and event attendants. Ask us about any of these when you book. 😊

Yes! We have standard pre-built packages for most rental items that bundle popular combinations at the best value. We can also build fully custom packages based on exactly what your event needs. Browse packages at familyfirsteventsandrentals.com/rentals/packages/ or call (239) 299-0371.

Yes! Our team is fully bilingual. Call or text us in English or Spanish at (239) 299-0371. We proudly serve Southwest Florida’s Spanish-speaking community across Fort Myers, Lehigh Acres, Cape Coral, and beyond. 💛